Terms and Conditions

Terms and Conditions

Welcome to Camelie!

These terms and conditions outline the rules and regulations for the use of Camelie Eco’s Website, located at iscamelie.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Camelie if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 Razor blades are intended for shaving only and we take no responsibility for any harm that may come from misuse. Please keep away from children.

Cookies

We employ the use of cookies. By accessing Camelie, you agreed to use cookies in agreement with the Camelie Eco’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

Returns, refunds, pre-orders and shipping:

Please, refer to this page:

Click here

License

Unless otherwise stated, Camelie Eco and/or its licensors own the intellectual property rights for all material on Camelie. All intellectual property rights are reserved. You may access this from Camelie for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Camelie
  • Sell, rent or sub-license material from Camelie
  • Reproduce, duplicate or copy material from Camelie
  • Redistribute content from Camelie

This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Terms And Conditions Generator.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Camelie Eco does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Camelie Eco,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Camelie Eco shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Camelie Eco reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Camelie Eco a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Camelie Eco; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Camelie Eco. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Camelie Eco’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Shipping Information
Estimated Delivery Times:

  • NZ Urban: 1-3 business days
  • NZ Rural: 1-5 business days
  • International: 3-20 business days (Please note: Some countries may experience delays of up to an additional 10 days.)

Please Note:

  • Delivery times are estimates and may take longer in some cases. We apologize for any delays in advance.
  • Refunds will not be processed for delayed shipments until at least 60 days have passed from the delivery date. After 40 days, re-shipping may be considered.

Standard Processing Time:

  • Typically ships on the same or next business day. During peak periods, processing may extend up to 5 days.

Domestic Packages Claims

  • Please notify us within 21 days from the dispatch date if you haven’t received your package. We may not be able to assist further after this period.

Address Details
To ensure smooth delivery, provide your complete address including:

  • Street name and number
  • Apartment number (if applicable)
  • Suburb, city, postal code, and country
    Failure to provide accurate address details may result in delivery issues, and Camelie will not be held liable.

CAMELIE RAZOR RETURNS POLICY

Return Eligibility:

  • Returns accepted within 30 days from the delivery date. After this period, we cannot process refunds or exchanges.
  • To initiate a return, contact us via email at info@iscamelie.com. Social media return requests will not be processed.

Refund Process:

  • We’ll refund the original price of the razor, minus shipping and transaction costs (even if shipping was free).
  • For international orders, the full shipping price will be deducted for returns.
  • Return shipping to Auckland, New Zealand, is the customer’s responsibility.

Product Conditions for Returns:

  • Products must be in acceptable condition; broken razors will not be accepted.
  • “Perfectly imperfect” products are non-returnable.
  • Soaps, oils, gloves, dermaplaning razors, blades, and non-Camelie razor products are non-returnable.

Return of Unused Items:

  • We accept returns for unused and unopened items if you change your mind.
  • Refunds will be issued minus shipping, processing costs, and a $20 fee.
  • Please contact us within 4 days of receiving your order to start the return process. The full shipping fee will be deducted, even if shipping was free.

Non-returnable Products:

  • Serum or oil bottles are non-returnable under any circumstances, whether opened or unopened.

Change of Address:

  • If you’ve provided an incorrect address, please email us immediately. We cannot guarantee address changes, and requests via Instagram will not be processed.

Order Cancellation:

  • Once an order is paid for, cancellation is generally not possible. In rare cases, cancellations may be allowed, but shipping and payment processing fees won’t be refunded.

Delivery Issues:

  • If your order is marked as delivered but you haven’t received it, please contact NZ POST with your tracking number.
  • We use "Authority to Leave" for deliveries, so ensure your package is placed in a secure location. Camelie is not responsible for theft once marked as delivered.

Lost Orders:

  • If your order is lost, contact us within 81 days for an investigation and potential refund. After this period, refunds or exchanges cannot be processed.

Damaged Parcels:

  • For damaged items, contact the courier company within 24 hours of delivery. Keep the packaging and provide photographic evidence for a claim.

Returned to Sender or Attempted Delivery:

  • If a parcel is returned, no refunds will be issued. Reshipment may be possible at the customer’s expense.
  • Returned packages are held for 31 days. After that, a new order will be required for item retrieval.

Responsibility for Follow-Up:

  • Customers are responsible for tracking their orders and arranging delivery or pickup if delivery attempts fail.

Incomplete or Incorrect Address:

  • Customers must ensure the address is accurate. Incomplete or incorrect addresses will void eligibility for a refund.

Penalty Fees:

  • A penalty fee of $18 will be charged if a returned package is not dispatched in time, or if the returned items are opened, used, or misrepresented. These fees apply when the issue is beyond Camelie’s control.

Change of Mind:

  • Orders cannot be canceled after placement due to immediate processing. Please review your order before confirming.

Customs Fees:

  • Any customs fees or taxes applied post-shipping are the customer’s responsibility. Camelie is not responsible for customs rejections or unpaid fees.

Holding Times:

  • If a package is returned to us, it will be held for up to 31 days. After that, a new order must be placed for reshipment.